Welcome to Match and Dispatch – Exemplary Celebrant Training. We are delighted you are joining our training programme for celebrants. Please read through these terms and conditions carefully before purchasing any of our certificated courses.

1. About Us

Match and Dispatch is operated by Match and Dispatch Ltd, a limited company registered in England under company number 15871385. Our team are committed to empowering you with the skills you need to excel in this meaningful career.

You can contact us at any time via: hello@matchanddispatch.co.uk

2. Your Status

By purchasing a course, you confirm that:

• You are legally able to enter into contracts;
• You are at least 18 years old;
• You will only use the course materials for your own personal learning and development purposes; and
• You will not redistribute, copy, share, reproduce or resell any course materials.

3. Forming a Contract

When you place an order, you will receive an acknowledgement email. This does not confirm acceptance of your order.

We review all orders and acceptance takes place when we send you a Download Confirmation email granting access to the course. This email forms the binding contract between us.

The contract applies only to the courses specifically confirmed through the Download Confirmation system.

4. Course Access

Courses are generally available immediately after we send the Download Confirmation email.

Please contact us promptly if you do not receive access, as we are not liable for delays caused by technical issues outside of our reasonable control.

5. Intellectual Property

Course usage rights are granted only upon receipt of payment.

All course content, materials, videos, downloads, worksheets, written resources and associated content remain the intellectual property of Match and Dispatch.

We licence these materials to you on a limited, non-transferable basis for your own training purposes only.

You may not copy, reproduce, rent, sell, publish, republish, broadcast, distribute, share, upload or otherwise make available any part of the course content except where permitted by law under the Copyright, Designs and Patents Act 1988.

6. Pricing and Payments

6.1

Prices listed on our website are valid excluding errors. Rates are subject to change, but confirmed orders will be honoured.

We specify accepted payment methods on our website. Payment plans constitute a committed agreement to pay the full course fee.

6.2

Payment for courses and subscriptions must always be made in advance. Your chosen payment method will be charged when we process your order and on any agreed renewal or instalment dates.

6.3

Payments due must be made without any deduction, withholding, counterclaim or set-off unless required by law.

6.4

If payment fails, your payment method may automatically be retried. If payments continue to fail, we will contact you by email. Any outstanding balances will remain due and payable within 14 days of our contact.

6.5

Any overdue sums may incur interest at 8% above the Bank of England base rate until paid in full, together with any applicable statutory compensation.

6.6

If we are required to obtain legal advice or commence legal proceedings to recover unpaid fees and are successful in doing so, you agree to pay our reasonable legal and advisory costs, including where the matter falls within the small claims track.

6.7

If you believe you have been charged incorrectly, please contact us as soon as reasonably possible.

7. Refunds and Cancellation

7.1

Please consider your purchase carefully before booking. Our courses are digital training products and, once your order is accepted and access is granted, you receive immediate access to the course materials. Because the content is delivered digitally and cannot be physically returned, refunds are not generally available once access has been provided.

7.2

By purchasing a course and accessing the course materials, you acknowledge that delivery of the digital content has begun and that you lose the right to cancel for a full refund once access has been granted.

7.3

We do not offer refunds once course access has been granted, whether the course has been paid for in full or purchased through a payment plan.

7.4

If you choose to pay by payment plan, you are committing to pay the full course fee. A payment plan is not a subscription and cannot be cancelled part-way through because you have changed your mind, stopped using the course, or no longer wish to complete it.

7.5

If payments are not made when due, we reserve the right to suspend your access to the course until payment is made. Any outstanding balances will remain payable.

7.6

Refunds will not be available where a student has accessed course materials, downloaded resources, submitted work, received feedback, attended tutorials, joined student groups or otherwise begun the course.

7.7

We may consider refund requests in exceptional circumstances at our sole discretion, but we are under no obligation to do so once access has been granted.

7.8

If you have questions before purchasing, please contact us before booking. We would much rather answer your questions beforehand than have somebody make a decision they are unsure about.

8. Payment Plans and Termination

8.1

Where you have entered into a payment plan, you agree to pay the full course fee in accordance with the agreed instalment schedule.

8.2

If you decide to stop participating in the course, this does not cancel or reduce any outstanding payments due under your payment plan agreement.

8.3

If payments are not made when due, we reserve the right to suspend or terminate course access. Any outstanding balance will remain payable in full within 14 days of us contacting you.

8.4

We reserve the right to terminate your course access without refund if you breach these terms, misuse course materials, fail to make agreed payments, or behave in a way that breaches our Code of Conduct.

9. Our Liability

9.1

We will provide our courses, training materials, feedback and support with reasonable care and skill. However, we do not guarantee that completing a course will result in paid work, bookings, business success, income or any particular professional outcome. Success as a celebrant depends on many factors including skill, effort, professionalism, confidence, marketing, experience and personal circumstances.

9.2

Subject to clause 9.4, we will not be liable for any loss of profit, loss of business, interruption to business, loss of business opportunity or any indirect or consequential loss arising from any contract between you and us.

9.3

Subject to clause 9.4, our total liability to you for all other losses arising from any contract between you and us shall not exceed the total amount paid by you for the relevant course.

9.4

Nothing in these terms seeks to limit or exclude liability for death or personal injury caused by negligence, fraud, fraudulent misrepresentation, or any other matter that cannot legally be excluded or restricted.

9.5

We warrant that all content produced by us as part of our training programme is original to Match and Dispatch and does not knowingly infringe any third-party intellectual property rights.

10. Communication

We primarily communicate via email and may also communicate through website announcements, student platforms or course portals.

You agree that electronic communication satisfies any legal communication requirements.

11. Data Protection

11.1

All personal data collected by us will be processed and stored in accordance with applicable Data Protection legislation.

11.2

For full details regarding how we collect, process, store and use personal data, please refer to our Privacy and Cookie Policy on our website.

12. Events Outside Our Control

12.1

We will not be liable for any failure or delay in performing our obligations where that delay or failure results from circumstances beyond our reasonable control. This includes, but is not limited to, power failure, internet outages, industrial disputes, illness, pandemic, natural disaster, fire, flood, terrorism, war or government action.

12.2

If such circumstances continue for a prolonged period, we reserve the right to suspend or terminate the agreement.

13. Notices

Notices should be sent to: hello@matchanddispatch.co.uk

We will use the email address provided with your order. Notices are deemed received 24 hours after emailing.

14. Transfers

We may transfer our rights and obligations under these terms to another organisation if required, for example if we sell or restructure the business.

Your rights under these terms will not be affected.

You may not transfer your rights or obligations under these terms without our written permission.

15. Waiver

If we do not immediately enforce any part of these terms, this does not waive our right to enforce them later.

16. Severability

If any provision within these terms is found to be invalid or unenforceable, the remaining provisions will remain unaffected and enforceable.

17. Entire Agreement

These terms represent the entire agreement between you and Match and Dispatch and replace any previous informal discussions or understandings.

18. Changes

We reserve the right to amend these terms where necessary.

The terms applicable to your purchase will be those in force at the time your order is accepted unless changes are required by law.

19. Law and Jurisdiction

These terms are governed by English law.

Any disputes arising in relation to these terms will be subject to the exclusive jurisdiction of the English courts.

20. Course Access and Completion

20.1

At present, Match and Dispatch courses do not have a fixed expiry date and students may continue to access course materials for as long as we continue to make them available.

20.2

We reserve the right to introduce course access time limits in the future. Existing students will be given reasonable notice of any such changes.

20.3

Students are encouraged to complete their training in a timely manner so that learning, feedback and momentum are maintained.

20.4

We reserve the right to update, amend, replace or remove course content from time to time to ensure the training remains current and relevant.

21. Mentoring, Feedback and Support

21.1

At present, mentoring, script feedback and student support are provided by Kate and Kate.

21.2

We reserve the right to appoint additional mentors, tutors, assessors or support staff at our discretion.

21.3

Any mentor or assessor appointed by us will be selected because we believe they have the appropriate professional experience and standards required to support students effectively.

21.4

We cannot guarantee that the same individual will provide all mentoring or feedback throughout the duration of a course.

22. Assessment and Course Standards

22.1

Our courses are designed to train students to a professional standard. Students must complete the required assignments, scripts and assessments to a standard we consider appropriate before certification is awarded.

22.2

We will provide guidance, feedback and reasonable opportunities for improvement wherever appropriate.

22.3

Certification is not automatic and will only be awarded where we are satisfied that the required standard has been met.

22.4

We reserve the right to request revisions, redrafts or resubmissions where we believe further development is needed.

23. Failure to Meet the Required Standard

23.1

We will make reasonable efforts to support students throughout the course, including providing guidance, feedback and opportunities to improve.

23.2

However, if in our professional judgement a student is unable to meet the required standard after reasonable support and opportunity to improve, we reserve the right not to award certification.

23.3

This may apply where we believe a student’s written work, professionalism, conduct, judgement, communication or overall standard is not sufficient for us to certify them as having successfully completed Match and Dispatch training.

23.4

In such circumstances, no refund will be due. The course fee covers access to training materials, feedback, support and assessment, but does not guarantee certification.

23.5

We take this responsibility seriously because students who complete our training may go on to represent Match and Dispatch publicly. We therefore reserve the right to maintain professional standards and only certify students whose work meets those standards.

24. Additional Support and Resubmissions

24.1

Where appropriate, we may offer additional opportunities for resubmission or further support.

24.2

We reserve the right to charge additional fees for substantial extra mentoring, reassessment, feedback or support beyond what is included within the original course fee.

24.3

Any additional support offered does not guarantee certification.

25. Changes to Course Structure

25.1

We reserve the right to make changes to course structure, content, delivery methods, mentoring arrangements, assessments, student support or access terms where necessary.

25.2

Any such changes will be made with the aim of maintaining or improving the quality, sustainability and professional relevance of our training.

26. AI Usage Policy for Course Submissions

26.1

The use of artificial intelligence tools including, but not limited to, ChatGPT, Claude or similar language models is prohibited for quizzes, assignments, script submissions or assessments unless we have explicitly stated otherwise.

26.2

Students must submit original work that reflects their own understanding, judgement and effort.

26.3

We reserve the right to review submissions using AI detection methods and any student found to have used AI inappropriately may fail the relevant assessment and may have course access terminated without refund.

26.4

If you are unsure whether a particular tool or resource is permitted, you must check with us before submission.

27. Code of Conduct and Professional Standards

27.1

We are committed to providing a supportive, respectful and professional learning environment for all students and staff.

27.2

We operate a zero tolerance policy towards rude, abusive, aggressive, threatening or disrespectful behaviour directed at our team, mentors, students or associated persons.

27.3

Any such behaviour may result in immediate termination of course access without refund.

27.4

We reserve the right to make decisions regarding disciplinary action, including permanent removal from a course, without prior warning.

27.5

We also reserve the right to withhold certification where, in our professional judgement, a student has not reached the standard required to practise as a professional celebrant, even where that student has completed some or all course materials.

27.6

We will make reasonable efforts to support students through feedback, guidance and opportunities to improve, but certification is dependent on meeting the standards we consider necessary to represent Match and Dispatch training.

27.7

Where certification is withheld due to failure to meet the required standard, no refund will be due.

Final Note

We genuinely want our students to succeed and build meaningful, rewarding celebrant careers. Our aim is always to provide honest, supportive and high-quality training while maintaining the professional standards we believe celebrancy deserves.

By purchasing a course, you acknowledge that you have read, understood and agreed to these Terms and Conditions. If there is anything you are unsure about before booking, please get in touch. We are always happy to answer questions and help you decide whether Match and Dispatch is the right fit for you.